Yards and Parts Inc. Return & Refund Policy

This Return and Refund Policy governs the terms under which automotive parts purchased through the Yards and Parts Inc. Shopify store may be returned, replaced, or cancelled. Yards and Parts Inc. is committed to maintaining a professional and transparent experience for all customers.

1. Return Window and Eligibility

  • Standard Return Period: Customers are granted a thirty (30) day window from the date of delivery to initiate a request for a refund or a replacement part.
  • Condition Requirements: To qualify for a return, the part must remain in its original, uninstalled, and unassembled condition.
  • Shipping Requirements: All engines and transmissions must be firmly secured to the original wooden pallet provided at the time of delivery.
  • Disqualification: Any items that have been modified or disassembled are strictly ineligible for a refund.

2. Classification of Returns and Associated Fees

The financial terms of a return are determined by the underlying reason for the request:

  • Merchant Error or Defective Parts: In instances where Yards and Parts Inc. ships an incorrect part or the item is deemed defective under the terms of the limited warranty, the customer is eligible for a 100% refund or a replacement.
    • Freight Responsibility: In these cases, Yards and Parts Inc. shall assume all return freight costs.
  • Buyer's Remorse: Returns initiated because the customer ordered the incorrect part or the part is no longer needed are categorized as "Buyer's Remorse".
    • Restocking Fees: These returns are subject to a 20% restocking and processing fee.
    • Freight Responsibility: The customer is responsible for all freight costs incurred both ways (original and return shipping).

3. Order Cancellation Policy

  • 24-Hour Grace Period: Orders may be cancelled within 24 hours of purchase for a full refund, provided the item has not yet been dispatched for shipment.
  • Post-24 Hour Cancellations: Any cancellation initiated after the 24-hour window is subject to a 20% processing and handling fee.
  • Shipped Orders: If an order is cancelled after it has shipped, the customer is responsible for both the original and the return freight charges in addition to the processing fee.

4. Refund Processing and Inspection

  • Inspection Protocol: Upon receipt of the returned item at the Yards and Parts Inc. facility, the part will undergo a formal inspection.
  • Notification: The customer will be notified of the approval or rejection of the refund following this inspection.
  • Payment Method: Approved refunds are issued to the original payment method within 3–5 business days.
  • Inactive Accounts: If the original payment method is no longer active, the refund will still be directed to the associated financial institution. It remains the customer's sole responsibility to coordinate with their bank to recover those funds.

5. Core Charge Policy

  • Disclosure: Yards and Parts Inc. will explicitly mention if a Core Charge applies to a specific part at the time of purchase.
  • Refund Eligibility: Core refunds are issued only after a rebuildable core is returned to the Yards and Parts Inc. facility.
  • Shipping Costs: The return of the core is conducted at the customer's sole expense.